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DOUG LIPP
EXPERT IN CUSTOMER SERVICE & GLOBAL COMPETITIVENESS
Doug Lipp is President of G. Douglas Lipp & Associates, an organization specializing in intercultural executive development and consulting. He has over 20 years of experience working as an intermediary between the American and Japanese cultures.
Prior to starting G. Douglas Lipp & Associates, Doug worked as an internal consultant at NEC Electronics, Inc., a Japanese producer of integrated circuits, the Clarke Consulting Group, an international consulting firm, and The Walt Disney Company. His consulting responsibilities at NEC Electronics, Inc. included designing and conducting bicultural training and team-building workshops for Japanese and American managers. He also counseled Japanese and American staff in effective intercultural management and customer relations strategies.
At the Clarke Consulting Group, Doug was the Program Director for International Management Development training programs. These programs were designed to help U.S.-based Japanese managers improve their effectiveness in the U.S. business environment. Doug also served as a consultant to Fortune 500 Japanese and American multinational corporations. He helped them develop strategies for the successful implementation of business plans, which integrated the needs of a culturally diverse workforce and marketplace.
While at Disney, he worked in the Disney University, which is the Training & Development division. He developed and delivered a variety of management training programs to Disney employees. He also spent two years in Japan working on the Tokyo Disneyland project. His responsibilities included developing training programs for the Tokyo Disneyland University, relocating over 250 Disney employees to Japan and hiring 4,000 Japanese to staff the park. He counseled and trained both Japanese and American employees in the use of effective intercultural communication skills.
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DOUG’S INFO
PROGRAMS/TOPICS
- Global Business and Diversity: The Changing Face of Today’s Customer
- Common Sense vs. Cultural Sense: The Six Mistakes Every Company Makes… And What to Do About Them
- The Magic of Exceptional Customer Service
