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JACK MITCHELL
AUTHOR OF BESTSELLER “HUG YOUR CUSTOMERS”
In 1969, Jack joined the family business, Ed Mitchell, Inc., founded by his parents, Ed and Norma, now called Mitchells of Westport. In 1995 Mitchells acquired Richards of Greenwich, the leading men’s clothing store in Greenwich, Connecticut.
Jack’s responsibilities are fundamentally strategic, keeping the family together and synergistic and maintaining strong positive relationships with customers, clients and vendors. Jack spends Saturdays and busy times on the selling floor.
Under his leadership, Mitchells and Richards are committed to providing exceptional customer service and high quality merchandise in an exciting, friendly and visually dynamic atmosphere. Richards received the honor of store of the year for 2000 in the annual Retail Design Awards competition held by the National Association of Store Fixtures Manufactures (NASFM) and co-sponsored by VM+SD magazine. In 2001, MR Magazine, the magazine of Menswear retailing, named Mitchells/Richards Retailer of the Year.
Jack shares with his family, a number of Community Leadership Awards from the Anti-Defamation League, The Menswear Division of UJA-Federation of New York, and Sacred Heart University and most recently the Individual Achievement award from CancerCare of Connecticut. Within the fashion industry, Jack has held leadership positions in the International Menswear Group and Apparel Forum. In 2003 and again in 2005 Harvard Business School profiled the Mitchell family business and Jack has had the honor of attending the Executive Management courses when the paper was presented as part of the Family Business Program and MBA program.
Hyperion, a division of Disney, in it’s seven printing of Jack’s first book, “Hug Your Customers, The Proven Way to Personalize Sales and Achieve Astounding Results” (originally published June 11, 2003), over 100,000 copies are in print. In HYC Jack outlines a series of principles that can be adopted by any company to gain a larger share of current customer business and to attract new customers.
For three consecutive months Hug Your Customers enjoyed the recognition of being on BusinessWeek Business Best Seller list, and had a run on The Wall Street Journal Business Books Best Seller List. Hug Your Customers has received positive reviews in The New York Times Business Books section and The Wall Street Journal. In 2004 Hug Your Customers was published in the United Kingdom (including Australia), Brazil, Columbia, Japan, China, Korea, Taiwan, Russia and Estonia.
Known as a passionate enthusiastic public speaker, and listed with The Nationwide Speakers Bureau among others, Jack and has been invited to make keynote presentations regarding his “Hug Your Customers“ philosophy to diverse audiences around the globe including: Starbucks, MassMutual, Midas, Prudential Realty, J.Jill, Hewlett Packard, Conde Nast Magazines, Altagamma Group in Italy, Luxury Marketing Council, Fairchild Publications CEO Summit, Turn Around Management, ProfitLogic, Greenwich Chamber of Commerce, Swedish Textile & Clothing Industry Association, Young Presidents Organization, and the Connecticut Marketing Association. Jack has appeared on The NBC Today Show, and Kudlow & Cramer TV shows as well as numerous radio interviews.
Currently, Jack resides in Wilton, Connecticut with Linda, his wife who is the Women’s Merchant for Mitchells/Richards. Together they raised four sons, Russell, Bob, Todd and Andrew, who hold senior positions within the Mitchell family business.
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- Hug Your Customers
